Support News and Bulletins
Cistra Technologies - Main Website
World class technical support for world class services.
Cistra Innoterm is a revolutionary new service that gives business owners the advantage of a high availability, worry free environment, including technical support.
| Toll Free Support: | 1.888.908.7810 |
| Calgary Area: | 403.291.1250 |
Email - Cistra Support
Support Hours of Operation
|
Days |
Hours |
|
Monday to Friday |
6:00am to 6:00pm MST |
|
Saturday |
8:00am to 4:00pm MST |
|
Sunday and Holidays |
8:00am to 4:00pm MST |
Requests for service outside of our normal hours of operation will be handled on a return call basis or by email. Requests for service will be handled on a priority basis with items deemed critical to the customers business receiving highest priority.
IMPORTANT NEWS ITEM - How safe is data on your computer or laptop?
Calgary Health Region has data mishap when laptops were stolen with confidential information - something that can NEVER happen to Cistra Innoterm users
Click here to see the CTV story
Support Bulletin Update
August 29, 2007
There has been an update with respect to support for Blackberry synchronization in the Cistra Innoterm environment. Currently all models of Blackberries are supported with the exception of
Blackberry 8800 series or higher
Blackberry Pearl
Blackberry has made changes that make them currently incompatible for synchronization purposes in the Cistra Innoterm environment.
Current ETA for a fix for this issue is Q2 of 2008.
Cistra users should contact their sales representative before purchasing PDA devices and other peripherals to confirm compatibility with the system before purchase.
Thank you,
Cistra Support Services
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