Cistra Technologies Inc. - Support

Mail Merge Help

Due to restrictions in the Terminal Services environment you cannot perform a traditional Word Mail Merge. In order to do a mail merge in InnoTerm you must use import the list of people into the Outlook Contacts section. You can then use Outlook Mail Merge (Open Contacts > Tools > Mail Merge) or use Word Mail Merge using the Outlook Contacts as your data source.

The link below describes the manual method to import contacts into Outlook using .csv format from Excel

http://support.microsoft.com/kb/295664

The link below describes the short method for importing from Excel 2003 into Outlook 2003

http://office.microsoft.com/en-us/outlook/HA010964231033.aspx?pid=CH063566561033

The link below describes how to do a mail merge using Outlook Contacts. Do this after you have imported your contacts.

http://office.microsoft.com/en-us/outlook/HP030733971033.aspx

If you have any questions, please call the support phone line at 403-313-5713

Maintenance

There will be a maintenance window occuring September 22 from 9:30pm to 2:00am MDT. Some services, including email and some web services may be unavailable.

PDA Support Update

Support Bulletin Update
August 29, 2007

There has been an update with respect to support for Blackberry synchronization in the Cistra Innoterm environment. Currently all models of Blackberries are supported with the exception of

Blackberry 8800 series or higher
Blackberry Pearl

Blackberry has made changes that make them currently incompatible for synchronization purposes in the Cistra Innoterm environment.

Current ETA for a fix for this issue is Q2 of 2008.

Cistra users should contact their sales representative before purchasing PDA devices and other peripherals to confirm compatibility with the system before purchase.

Cistra Support Services

ActiveSync

The system has been upgraded with ActiveSync 4.2. At this time we are still unable to support Windows Mobile devices newer than Windows Mobile 2003 SE but we are working on the issue. In the meantime our other users with Pocket PC devices can use their devices normally. If you are a Cistra InnoTerm subscriber with an eligible Pocket PC and you do not have your ActiveSync activated on your account, please contact your sales representative.

Microsoft Office Help Online

Cistra users who would like more information and resources to assist with using Microsoft Office should visit:

http://office.microsoft.com/en-us/help/FX100485361033.aspx

InnoTerm Maintenance Windows

Service Bulletin
Date: July 9, 2007
Subject: InnoTerm Maintenance Windows

The Cistra InnoTerm environment is designed to be as reliable and secure as possible with today's technology. In order to maintain high standards of service the equipment in our datacenters requires periodic maintenance. On occasion we will take our server farms off line for short periods of time. In order to minimize disruption to our clients and give them the most availability of service, we have provided the following schedule for regular maintenance.

InnoTerm Hardware and Software Support

Service Bulletin

Date: July 9, 2007
Subject: InnoTerm Customer Service and Support

At Cistra our goal is provide high quality products and services for our customers.

In order to maintain our environment and services for our clients, we focus our energies and efforts on our
flagship offering, Innoterm. Cistra provides full server-side support for this product to all of our
clients under contract. We also maintain the software and Cistra hardware necessary to deliver
the service to our client s devices. Keeping our focus on these areas allows us to maintain our
levels of service and continue to improve the system for our clients.

Supported PDA Devices

Service Bulletin

Date: July 17, 2007
Subject: Supported PDA Devices
Affects: All PDA users that synchronize using InnoTerm.

Handheld devices including Palm, Blackberry, and Windows units can be setup to synchronize
with Microsoft Exchange or Outlook in the InnoTerm environment. Recently there have been
new devices and software introduced to the marketplace in the PDA segment. All of the
software provided by the vendors is optimized to run on current local PC s and laptops. The
software provided for these new devices is generally unsupported in our environment and it can
take up to several months for the vendors to supply versions that are fully functional in our
environment.

Due to software incompatibility with InnoTerm, certain handheld devices are not
currently supported:

Support Bulletins

Cistra will be posting Support Bulletins regularly on this site. Please check back regularly to see the latest developments affecting your Cistra InnoTerm service.